POWER Rewards

Frequently Asked Questions

General FAQ's about the POWER Rewards Portal

A1. Please visit the Ajman Bank POWER Rewards Portal: www.abpowerrewards.ae

  • 1. Input your Username, which is your registered Mobile Number.
  • 2. Input your password.

A2. No, Ajman Bank Online banking credentials cannot be used. To transact on the POWER Rewards portal, you will be required to separately register/login on www.abpowerrewards.ae

A3. Yes, the registration/log-in process on POWER Rewards website is independent of your access to Ajman Bank's online banking.

A4. You can view your POWER Rewards on Account Summary in the My Account section or it is displayed on the bottom left corner, when you are logged in to your account.

Credential management on POWER Rewards portal

A1. Please visit www.abpowerrewards.ae and follow the steps listed

  • 1. Click on the Activate button.
  • 2. Enter your registered Mobile Number and Date of Birth.
  • 3. You will receive an OTP on the registered Mobile Number.
  • 4. Upon successful input and authentication of your OTP.
  • 5. You will be asked to input your own unique password.
  • 6. Your user account is registered.

A2. Please visit www.abpowerrewards.ae and follow the steps listed

  • 1. Click on Forget Password on the login page.
  • 2. Once you are on the Forget Password page, you will be required to log in your your Mobile number and your Date of Birth and click SUBMIT.
  • 3. Once the details are successfully validated you will be taken to the OTP screen.
  • 4. An OTP will be sent to your registered Mobile Number with Ajman Bank which you would need to input on this screen.
  • 5. On successfully entering the OTP you will be taken a screen to create your POWER Rewards account password.
  • 6. Once the password is successfully created you will be taken to the Login screen.

A3: On entering wrong password more than three times, the account will be locked out.

A4. Please visit www.abpowerrewards.ae and follow the steps listed

  • a) Click on Reactivate Account on the login page.
  • b) Once you are on the Reactivation page, you will be required to log in your Mobile number and your Date of Birth and click SUBMIT.
  • c) Once the details are successfully validated you will be taken to the OTP screen.
  • d) An OTP will be sent to your registered Mobile Number with Ajman Bank which you would need to input on this screen.
  • e) On successfully entering the OTP you will be taken a screen to create your POWER Rewards account password.
  • f) Once the password is successfully created you will be taken to the Login screen.

A5. The OTP will only be sent across on your registered mobile number with Ajman Bank.

A6. Yes, rewards earn by transaction can be viewed on the Transaction Summary on My Account Page.

A7. Yes, the Redemption History can be viewed on My Redemption Tab, on My Account Page.

A8. Yes, source of your earns can be viewed under Transaction Summary on My Account Page.

Air Travel

A1. You can redeem your POWER Rewards at more than 300 airlines and more than 300,000 hotels worldwide. Besides, you can redeem the POWER Rewards to book Marhaba services, Visa assistance, sports experience, holiday packages, etc.

A3. Yes, you can redeem your POWER Rewards for family members and friends.

A4. The portal generates e-Receipt and e-Ticket and sends the same to your registered email-id. This will also be available in the My Redemption tab. You may click on the same for viewing or you may choose to email the receipt to your email id. You can also call Ajman Bank contact center on 800-22 in case you do not receive the e-Ticket within 24 hours of booking / redemption.

A5. If a confirmation page doesn't display once you complete your booking, please check for a confirmation under the Redemption section. In case POWER Rewards have been deducted and you cannot see the purchased product, kindly call us on 800-22 and we will be happy to resolve.

A6. Yes, you can book one infant per adult on POWER Rewards. As per airline rules, the age of the infant must be below 24 months as on the date of travel. Please make sure that you carry valid proof-of-age document at the time of check-in. The infant is not awarded a seat on the flight and they have to travel with the accompanying adult.

A7. A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers, you will have to re-start the booking process for the additional travelers. Airlines rules apply.

A8. Due to the dynamic nature of airline fares, it may happen that when you confirm the booking after entering passengers details, the seats at your selected fare are sold out leading to increased fare. In case the fare has gone up, you may modify the search and select a cheaper flight.

A9. POWER Rewards does not offer a pre-seating option. However, you can do web check-in for your flights through the airline portal and select your seats before you travel.

A10. You can check-in in three ways.

  • 1. Some of the airlines provide a web check-in facility, where you can select your seat and print your boarding pass online. If you use this facility, you will have to approach the check-in counter to drop your baggage.
  • 2. You can also check-in using Tele check-in service provided by some of the airlines. In such cases, you will have to present your ticket and ID proof at Airline check-in counter for issuance of boarding card and for baggage drop.
  • 3. Alternatively, you can check-in physically at the airport counters of the airline by presenting your ticket and ID proof.

A11. Please note that airline restrictions on baggage apply to both checked-in bags as well as cabin baggage. Kindly contact the airline directly or visit their website for accurate details regarding baggage limit.

A12. We do not allow child below 12 years to be booked individually. Please contact your airline to create the booking of child directly with them.

A13. Just login to your account and visit the My Redemption tab. The redemption tab contains your past redemptions. Just click on the relevant link to view your ticket.

A14. No, POWER Rewards website does not support this feature. Please contact the airline directly.

A15. Please call the number 04 -3166579 printed on your redemption receipt (eTicket) to make required amendments - date and time change or upgrade or any other change. Please note that, the airline may charge a fee to amend the tickets. In case of cancellation, we cannot refund the POWER Rewards already redeemed.

Hotel Reservation

A1.Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn't exceed the maximum number of guests allowed per room. You can directly check with your hotel and they will help you with the request, which is subject to the terms and conditions of the hotel.

A2. When making your booking, select the number of children traveling with you from the 'Children' drop-down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of guests in your search or contact the hotel when you are travelling. It is subject to the terms & conditions of the hotel.

A3. Please book your room and contact the hotel at the number mentioned on your e-reservation receipt. Please note that your requests are subject to the terms and conditions of the hotel.

A4. The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel's reservation department is closed). Please note that this does not apply to bookings made for the same day.

A5. Typically, the hotel check-in time is after 2:00 pm (local time). Please check with your specific hotel for its exact check-in time.

A6. Please check the details with your specific hotel for confirmation. It is subject to the hotel terms & conditions.

A7. Please check the details with your specific hotel for confirmation. It is subject to the hotel terms & conditions.

A8. Please log in to your POWER Rewards Account and visit the My Redemption page. You should be able to see the link depicting your hotel booking. Just click on this link and you can view your receipt.

A9. Your booking cannot be cancelled and the points and booking amount is non-refundable.

A10. Please refer through the hotel's booking policy mentioned on the booking page and in the printed e-reservation slip, while making the reservation. Please keep in mind that irrespective of what the hotel's booking policy says, you cannot cancel your booking.

A11. POWER Rewards for cancelled bookings are non-refundable. We recommend you check your booking selection prior to any redemption

Online Redemption: EROS (Electronic Shop), DragonPass, YouGota A Gift

A1. POWER Rewards can also be redeemed for various vouchers for purchasing products through an online shop. The vouchers are available across, Electronics, Health and Fitness, Jewelry, Apparel etc.

A2. The steps to redeem your POWER Rewards are as follows:

  • 1. Login to your POWER Rewards account.
  • 2. Choose a redemption category.
  • 3. Follow the instruction stipulated for each of the redemption categories.
  • 4. The redemption history is made available for use under the my account page.

A3. All the conditions pertaining to voucher are clearly mentioned on the voucher. The voucher also carries the number of the merchant where any query with regards to the voucher could be made.

A4. In case you would like to purchase an item from the merchant, which is valued more than the actual voucher value, you can do so by paying the balance amount through your Ajman Bank Card.

In case the purchased value is lesser, you will not be entitled for any refund on the voucher value.

A5: Vouchers can be reprinted by accessing the 'My redemption' tab.

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